Customer Service Agent at LifeBank

LifeBank is a healthcare technology and logistics company that’s in the business of saving lives. We believe that no African should die from a shortage of essential medical products at the hospital level, and we are on a mission to solve this. LifeBank is currently working on the blood shortage problem in Nigeria by connecting hospitals to blood banks, and blood banks to donors. We do this by hosting blood drives and by delivering blood in less than 55 minutes, in a WHO and EU recommended cold-chain, to hospitals.

Job Title: Customer Service Agent

Location: Nairobi, Kenya

Employment Type: Full-time

Job Description

• The Customer Service Agent is the initial point of contact for LifeBank customers.
• This role involves managing incoming and outgoing calls, responding to customer inquiries, onboarding and managing vendors and delivering suitable solutions within designated time frames.

Responsibilities

• Answer calls, messages and web chat enquiries from existing and prospective customers, process, place and schedule dispatch of orders accurately.
• Stockbank and oxygen invoice reconciliations.
• Vendor management.
• Order payment reconciliations and follow ups.
• Provide customers with accurate product and service information.
• Escalate complex issues for proper resolution.
• Perform all other duties as assigned.

Salary
30,000 Kes Monthly.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Resume to: [email protected] using the job title as the subject of the mail.