Customer Service Agent at MANO Africa

MANO Africa is the leading generation of eCommerce, pioneering ultra-fast supermarket delivery in Africa by merging advanced technology with swift commerce, and promising to fulfil orders within 30 minutes. We are proud of our smart and powerful network of riders since they are the lifeblood of our business and allow us to deliver food to our clients quickly and effectively.

Title: Customer Service Agent

Location: Lagos

Employment Type: Full Time

Department: Operations

Role Summary

• We are looking for a dedicated and enthusiastic Customer Service Agent to join our team.
• As a Customer Service Agent, you will play a key role in ensuring our customers have a seamless and enjoyable experience.
• You will be responsible for assisting customers with their inquiries, resolving any issues, and providing support to our partners.
• This is a fantastic opportunity for someone who is passionate about food and customer service to join a dynamic and growing company in the retail industry.
• This is a shift-based role. Candidates with proximity to the Island environs are preferred.

Responsibilities

• Assist customers with their inquiries through various channels, including phone, email, and live chat
• Resolve customer issues promptly and efficiently, ensuring a high level of customer satisfaction
• Provide support to our partners, ensuring they have all the information and resources they need
• Manage customer orders and coordinate with partners to ensure timely delivery
• Maintain accurate and up-to-date customer records and order information
• Collaborate with other team members to continuously improve customer service processes and procedures
• Take ownership of customer issues and follow through to resolution, escalating when necessary.

Requirements

• B.Sc Degree or equivalent
• Previous customer service experience, preferably in the retail or hospitality industry
• Excellent communication skills, both written and verbal
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced and dynamic environment
• Proficiency in computer applications, including Microsoft Office and customer service software
• Attention to detail and ability to prioritize tasks efficiently
• Ability to work well independently and as part of a team.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online