Company Info
Solynta Energy is one of the fastest growing providers of urban solar energy solutions in Nigeria, Africa’s most populous country. The company was established in 2013 and is driven to empower Nigerian’s to live a transformed life by providing reliable , affordable clean electricity. We have over 2MW installed across 26 states in Nigeria. Our mission is to displace Nigeria’s 10million petrol powered generators by 2033
Title: Customer Service Agent
Location: Lagos
Employment Type: Full-time
Responsibilities
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service teamsales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Collect customer payments due and follow up on debtors
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and Skills
- Candidates should possess a Bachelor’s Degree with minimum of 2 years experience.
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Must live on Lagos Island
Salary
N70,000 monthly.
Deadline: 19th May, 2023.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Note: Applicants not living on Lagos Island will NOT be considered.