Company Info
Mid sized business
Fadac Resources and Services Limited - Our client is a Telecommunications and Information Technology company revolutionizing broadband access and solutions in emerging markets. They are engineers and problem-solvers working diligently to provide affordable, accessible, reliable broadband and technology solutions that cater to homes and businesses.
1 to 50 Employees
Fadac Resources and Services Limited – Our client is a Telecommunications and Information Technology company revolutionizing broadband access and solutions in emerging markets. They are engineers and problem-solvers working diligently to provide affordable, accessible, reliable broadband and technology solutions that cater to homes and businesses.
Title: Customer Service Analyst
Location: Lagos
Employment Type: Full-time
Job Description
- Develop and implement initiatives to improve customer services.
- Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers.
- Evaluate and prioritize customer inquiries to better serve the customers.
- Deliver prompt and professional solutions for customer inquires via phone, email, online chat etc.
- Maintain history records and related problem documentations for future reference.
- Maintain relationships with other internal departments as well as client base to improve business performance.
- Conduct training to customers and internal staffs on company products and services.
- Identify training needs and develop training programs for customer service staff
- Address customers in a professional and respectful manner.
- Maintain the internal and external customer databases.
- Analyze customer issues to develop tools and processes to increase customer satisfaction.
- Maintain up-to-date knowledge on customer business areas.
- Maintain broad knowledge about company’s products and services.
- Analyze customer service data to identify trends and areas for improvement.
- Develop and maintain reports on customer service performance.
Job Requirements
- Bachelor’s Degree in Business, Marketing, or a related field.
- 1-2 years experience as a Customer Service Analyst in IT services industry.
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in data analysis and reporting tools.
- Experience with customer service software and CRM systems.
- Ability to work independently and as part of a team.
- Strong presentation skills.
- Proficiency in Microsoft Office Suite.
Application Closing Date
10th July, 2024.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.