Customer Service and Transaction Specialist at FUREX

FUREX is a dynamic and forward-thinking company that has been at the forefront of the industry for the past five years. Our core focus is on developing cutting-edge products that revolutionize the way people engage with cryptocurrencies. Through our platforms, users can easily and securely conduct crypto-to-crypto swaps, deposit their coins, and seamlessly buy or sell digital assets such as Bitcoin, Ethereum, and even gift cards. We pride ourselves on providing secure and user-friendly interfaces that make these transactions accessible to both consumers and merchants alike. At FUREX, we are driven by innovation and committed to delivering exceptional solutions in the exciting world of digital assets.

Title: Customer Service and Transaction Specialist

Location: Lekki/Ajah, Lagos

Employment Type: Full-time

Work Structure: Rotational Work Shift Structure

Job Summary

• The Customer relations and Transaction specialist is responsible to manage client transactions with the organization while delivering quality service within defined timeline.

Job Description
Customer Service Units:
Bitcoin Account Management Unit Job Function:

• Monitor and Supervise Transactions
• Ensure Clients get Timely Response to all Enquiries for Bitcoin, USDT, Crypto
• Generating and Manage Reports

Giftcard Transaction Specialist Unit Job Function:

• Adding clients that want to trade bitcoin and crypto generally to the bitcoin groups created for the CTRS operations.
• Trading Gift cards daily
• Generating and Manage Reports

Finance Unit:

• Monitor Day to Day operations in the department
• Ensure Cashflow is stable
• Process timely payments for all Clients
• Generating and Manage Reports
• Reconciling payments to ensure the accounting system reflects the correct transactions.
• Performing daily financial transactions such as verifying, calculating and posting accounts receivable data
• Validate Withdrawals of and for Customers

Skills and Attributes

• Experience reconciling accounting figures and financial records
• Ability to identify errors
• Appropriate handling of sensitive information
• Ability to work to deadlines
• High level of attention to detail
• Excellent written and verbal communication skills
• Strong client relationship management and customer service skills
• Team player with the ability to work with multiple parties
• Intermediate to advanced computer software skills, including Excel and Accounting.

Remuneration
N60,000 – N80,000 Monthly.

Deadline: 15th July, 2023.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.