Customer Service Executive at Amari Gardens and Resort Limited

Amari Gardens and Resort Limited  – We are working with stakeholders to build high quality, cost-effective, luxury homes in Nigeria, growing to expand operations across Africa.

Job Title: Customer Service Executive

Location: Omole Phase II, Lagos

Employment Type: Full-time

Key Responsibilities

• Serve as the first point of contact for clients, addressing their needs promptly and professionally.
• Handle inquiries via phone, email, and in-person with a focus on delivering exceptional customer service.
• Assist clients with property listings, viewing arrangements, and documentation processes.
• Resolve customer complaints and issues efficiently, ensuring a positive outcome.
• Collaborate with the sales and property management teams to ensure seamless communication and service delivery.
• Maintain up-to-date knowledge of our property listings and market trends to provide accurate information to clients.
• Continuously seek opportunities to improve client satisfaction and contribute ideas to enhance our service offerings.
• Manage and update customer records, ensuring all interactions are logged accurately.

Qualifications

• Proven experience in a customer service role, preferably within the real estate industry.
• Strong communication and interpersonal skills, with the ability to build rapport quickly.
• Excellent problem-solving abilities and a proactive approach to customer care.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Familiarity with real estate procedures, contracts, and documentation is a plus.
• Proficient in Microsoft Office Suite and CRM systems.

What We Offer

• A competitive salary with performance-based incentives.
• Opportunities for professional growth and career advancement.
• A supportive and dynamic work environment.
• The chance to work with a leading name in the real estate industry.
• Comprehensive training and development programs.

Application Closing Date
30th August, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Note: If you are passionate about providing exceptional customer service and want to be part of a growing and dynamic real estate team, we would love to hear from you.