Company Info
Large organization
TotalEnergies is a multinational energy firm that produces and distributes energy such as oil and biofuels, natural gas and green gas, renewables, and electricity. Over 100,000 employees are dedicated to making energy more cheap, clean, and dependable for as many people as possible.
200 + Employees
TotalEnergies is a multinational energy firm that produces and distributes energy such as oil and biofuels, natural gas and green gas, renewables, and electricity. Over 100,000 employees are dedicated to making energy more cheap, clean, and dependable for as many people as possible. TotalEnergies, a company with over 500 professions in more than 130 countries, places sustainable development in all of its dimensions at the heart of its projects and operations to contribute to population well-being by offering high safety and environmental standards, strong ethical values, an innovation culture, and diverse career opportunities.
Title: Customer Service Executive
Location: Churchgate Street – Victoria Island, Lagos
Employment Type: Full time
Activities
- Keep accurate records of all customer transactions and details in the company’s operating software.
- Attend to customer enquiries, reports, queries and complaints in a professional efficient manner in conjunction with the Customer.
- Service Manager through networking with relevant resource persons in the Region.
- Provides price lists of products to requesting customers.
- Receive customers/ stations orders and record them in the customer order register.
- Performs credit and lubricants stock checks for each customer.
- Raise sales order (SOs) and delivery notes (DNs) for stations and other on the spot buyers after the credit and stock checks.
- Reconciliation of sales order and delivery notes.
- Sending of all SOs and DNs unblocked to dispatch.
- Prints and send SOs and DNs of Lubricants and special products to the Lubricant plant office to be serviced promptly.
- Periodically check for blocked orders.
- Reconciliation on lubricants and invoices as it may be.
- Prompt invoicing of lubricant orders for Lagos region
- Perform daily /weekly/monthly material balancing on Lubricants under the Region
- Properly file away and ensure safety of all sales documents and work tools as well as personal safety.
- Invoicing of vendor management sites customers.
- Ensure that Retail Sales Executives and General Trade Executives provide regular updates on the accounts.
- Ensure all manual documents used in emergency periods are promptly regularized.
- Confirming all parameters are maintained before raising of orders.
- Zerorise all unused SOs and DNs for the previous month after confirmation from the loading depots.
- Invoice all lubricants deliveries and ensure the general trade (GT) invoices are signed and acknowledged by the sales representative.
- Forward signed invoices to GT customers and ensure prompt settlement through regular follow up.
- Reconciliation of daily lubricants issue journal (LIJ) from warehouses with previous day’s delivery notes.
Candidate Profile
Ideal candidate will have the following skills and qualifications:
- Minimum of a Bachelor’s Degree or equivalent, with at least one year post NYSC experience (preferably in the oil & gas industry)
- Computer skills: MS Office proficiency
- Strong communication skills (verbal and written)
- Ability to work independently and adhere to strict timelines
- Reliable, organized, and meticulous
- Excellent listening skills and a team player
- Customer service-driven with good numeric and analytical skills
- Ability to rapidly adapt to new environment / situations, work under pressure, high integrity and excellent communication skills.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should Click Here to apply online