Customer Service Intern at QuickMove.com.ng Logistics Limited

QuickMove.com.ng Logistics Limited is recognized as Nigeria’s premier home and office moving and storage company. We take pride in being the preferred choice for office and home relocation services in Lagos, Nigeria. Our extensive track record of successful moves, along with our team of highly skilled movers and packers, sets us apart as a leader in the industry.

Title: Customer Service Intern

Location: Gbagada, Lagos

Employment Type: Internship

Duration: 5 Months

Job Description

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products/ services inside and out so that you can answer questions.
• Processing orders, forms, applications, invoices and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support
• Work with the entire team to ensure proper customer service is being delivered.

Qualifications

• Minimum qualification of SSCE.
• Related work experiences, such as logistics, warehousing, storage, janitorial, retail or administration, could be an advantage.
• Excellent communication and interpersonal skills.
• Computer literacy and social media skills with the ability to use IT packages and electronic communication methods.
• Individual’s age must be between 20 – 25 Years.

Job Requirements:

• Strong phone contact handling skills and active listening.
• Familiarity with customer service, CRM systems and practices.
• Good understanding of social media platforms and the ability to publish and respond to client requests on Social Media.
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Applicants must be IT literate and comfortable using computers.
• Ability to stay calm when customers are stressed or upset.
• Must be available to work occasionally at nights, holidays and weekends.
• Familiarity with all of the goods and services offered by the company.

Salary
N40,000 – N50,000 monthly

Deadline: 15th July, 2023.

How to Apply: Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the mail.

Note

• Applicants must be based in Lagos and live within proximity to Gbagada.
• Applicants must be ready for an online assessment and physical interview.
• Interns can become paid staff depending on the availability of roles and performance during the internship program