Customer Service Officer at 247 Food Limited

247 Food Limited is the largest Food and Grocery online market place that offers both Wholesale and Retail Services across a wide range of Food and Groceries products with delivery mandate of range between same day and maximum of 48 hours.

Title: Customer Service Officer

Location: Lagos

Employment Type: Full-time

Job Description

• We a looking for a dynamic Customer Service Officer who is willing and ready to help deliver a happy customer experience and support our sales team to prioritize customer preferences in the company’s marketing strategy.
• Also, we require a calm personality, with the ability to stay calm under immense pressure. He or she would also be responsible for generating B2C sales leads and closing sales negotiations etc.

Responsibilities

• Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services
• Incorporate with the company’s CIO to see to it that the interface to data is easy to understand and use by customers
• Reach out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer
• Provide routine report to appropriate company managers and also customers about achievements and improvements planned to address prevalent deficiencies
• Train new staff on customer service techniques and skills
• Receive and responding to customer service inquiries
• Promote company’s product and services
• Identify needs/wants of customers
• Make available product brochures for customers
• Update details for personal and business clients, such as name and address details
• Provide pricing and delivery information to customers
• Perform verification of customers
• Educate customers on deals and promotions the company is offering
• Attend to enquiries and resolve complaints through phone, email, or social media
• Reach out to customers via phone call; verifying information regarding their account
• Assist with placement of orders, refunds, or necessary exchanges
• Provide advice on company information
• Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept
• Handle product recalls
• Assist in selling products and services
• Utilize computer technology to handle high call volumes
• Collaborate with the customer service manager to ensure that proper customer service is being delivered
• Close out or open call records
• Regularly compile reports and submit to the management on overall customer satisfaction
• Implement changes in renewals or company policies

Requirements

• Candidates should possess an HND / B.Sc Degree with 1+ years of sales experience.
• Excellent customer service and sales skills.
• Strong verbal and written communicator.
• Excellent phone and presentation skills.
• Proficiency in Microsoft Office, CRM, and sales software programs.
• Good negotiation and problem-solving skills.

Salary
N100,000 – N150,000 / Month

Deadline: 28th April, 2023.

How to Apply: Interested and qualified candidates send their Application Letter and CV to: [email protected] using the Job Title as the subject of the email.