Customer Service Officer at Beebeejump

Beebeejump stands as a dedicated Renewable Energy enterprise, focused on delivering effective and cost-efficient electricity solutions across various scales. Our expertise lies in addressing the electricity requirements of households and businesses of all sizes. We achieve this through our innovative Pay-as-You-Go model, which enhances quality of life by granting access to uninterrupted electricity 24/7.

Title: Customer Service Officer

Location: Lagos

Employment Type: Full-time

Job Description

• We are looking for smart and active-speaking customer service agents to join our team. The ideal candidate loves talking to people, is customer-centric, and proactively solves issues.
• You will be responsible for converting prospects to buying customers, managing customer accounts, and providing solutions to customer issues.
• Candidates must live close to Ojodu, Berger (Ogba, Ojodu, Berger, Agege, Ikeja)

Responsibilities

• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers to questions about the product, pricing, and availability
• Work with internal departments to meet customer’s needs
• Data entry in various platforms
• Keep records of customer interactions and transactions
• Record details of inquiries, comments, and complaints
• Record details of actions taken
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process.

Qualifications

• Minimum of OND, HND, BSc in any related course
• At least 1 year of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of social media platforms
• Knowledge of administrative procedures
• Numeric, oral, and written language applications
• Must live within Ogba, Ojodu, Berger, Agege, and Ikeja environs.

Deadline: 15th August, 2023.

How to Apply: Interested and qualified candidates should send their detailed CV to: [email protected] using “Customer Service Officer” as the subject of the email.