Customer Service Officer at Ciuci Consulting

Ciuci Consulting (pronounced see-u-see) established in 2007, specializes in the improvement of corporate operations using cutting-edge tactics and consumer intelligence with an emphasis on socio-economic effect.

Title: Customer Service Officer

Location: Lagos

Employment Type: Full-time

Responsibilities and Duties

• Serves as the first point of contact in the facility.
• Greet patients as they arrive and assist with their check-in process.
• Assisting patients with filling out forms and ensuring that their medical records are up to date
• Building and maintaining good relationships with customers.
• Resolving customer complaints quickly and efficiently in a professional and courteous manner.
• Answering phone calls and responding to emails or messages from patients.
• Scheduling appointments for patients and ensuring that the schedule is organized and running smoothly.
• Keeping customers updated on the latest services in order to increase patronage.
• Applying initiative to attend to new and follow-up patients and regulate activities relating to patients’ welfare.
• Coordinating with medical staff to ensure that patients are seen in a timely manner and their needs are met.
• Monitoring of clients throughout their stay within the facility.
• Taking care of all matters related to clients from their arrival to their exit.

Requirements

• Interested candidates should possess a Bachelor’s Degree.
• Must have a minimum of 3 years post NYSC experience in customer service, and marketing in the medical field.
• Must have experience as a customer service officer in the medical field
• Must have work experience in a health care facility.

Deadline: 17th June, 2023.

How to Apply: Interested and qualified candidates should Click Here to apply online