Customer Service Officer at Fastest Cakes

Fastest Cakes is a Nigerian registered business that focuses on providing fantastic and inexpensive cakes quickly. The organisation is completely devoted to making ordering and receiving cakes for special occasions simple and enjoyable. The core crew has extensive expertise, having successfully made and delivered over 10,000 cakes in Lagos.

Title: Customer Service Officer

Location: Ikeja, Lagos

Employment Type: Full time

Job Duties

• We are looking for Customer service officers who will act as the face of the company, directly work with customers to take orders, answer their questions, and provide additional support where needed.

Responsibilities

• Responding promptly to customer inquiries.
• Taking orders on Whatsapp
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Excellent knowledge of our products to be able to solve customer issues.
• Ensuring all customer orders are processed efficiently.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Maintaining a positive, courteous, empathetic, and professional attitude toward customers at all times.

Requirements

• Candidates should possess a Bachelor’s Degree qualification with at least 2 years of work experience.
• Candidate must reside around Ikeja
• Must have completed National Youth Service Corporation (NYSC)
• Must be at least 2 years post-NYSC
• Proven customer support experience
• Must speak and write crisp and clear English
• Must be able to work on some weekends and holidays.
• Work from the office 23 days a month
• Should be willing to work with the company long term.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.