Company Info
Gen128 Business Solutions is a dedicated provider of business services aimed at delivering professional, confidential, and exceptionally efficient business administrative support to our esteemed clients. Our comprehensive range of services is specifically designed to meet the unique needs of each client, enabling us to offer tailored solutions. Our primary objective is to liberate you from time-consuming and low-productivity tasks, allowing you to concentrate on activities that drive your business forward and boost profitability. Our service portfolio encompasses Back Office Support, Marketing Solutions, and Information Technology Solutions, ensuring we meet your diverse business requirements.
Title: Customer Service Officer
Location: Ikeja, Lagos
Employment Type: Full-time
Job Summary
- We are seeking a highly motivated and customer-focused individual with a proven track record in sales to join our customer service team.
- As a Customer Service Representative with a strong sales background, you will be responsible for providing exceptional service to our customers while effectively promoting and selling our products or services.
- Your primary goal will be to enhance customer satisfaction and loyalty through excellent communication, problem-solving skills, and a results-oriented approach.
Responsibilities
- Handle customer inquiries and provide accurate, timely, and professional responses via phone, email, or chat.
- Identify customer needs and offer appropriate solutions, including upselling or cross-selling products or services when applicable.
- Build rapport and establish strong relationships with customers to foster trust and loyalty.
- Process customer orders, payments, and returns efficiently and accurately.
- Keep up-to-date knowledge of our products, services, promotions, and policies to address customer inquiries effectively.
- Meet or exceed assigned sales targets and key performance indicators (KPIs).
- Utilize effective sales techniques to overcome objections and convert potential leads into sales.
- Collaborate with other departments, such as sales and marketing, to provide valuable customer feedback and contribute to business growth.
- Document and maintain accurate records of customer interactions, transactions, and inquiries in the CRM system.
- Continuously enhance your product knowledge and sales skills through ongoing training and professional development opportunities.
Qualifications
- High School Diploma or equivalent; additional education or training in sales or customer service is a plus.
- Previous experience in customer service and sales roles, with a demonstrated ability to achieve or exceed sales targets.
- Strong interpersonal and communication skills, both verbal and written.
- Excellent active listening skills and the ability to empathize with customers’ concerns.
- Problem-solving and conflict resolution abilities to address customer issues effectively.
- Proficient computer skills, including experience with CRM software and Microsoft Office Suite.
- Strong organizational and time management skills to handle multiple customer inquiries simultaneously.
- Flexibility to adapt to changing priorities and business needs.
- Resilience and a positive attitude in a fast-paced and challenging environment.
- Candidates should have a strong sales experience.
Deadline: 19 October, 2023
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.