Customer Service Officer at Insidemarket.ng

Insidemarket.ng is an e-commerce startup that aims to bring markets in Nigeria closer to consumers.

Title: Customer Service Officer

Location: Lagos

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Qualification

• Interested candidates should possess an OND qualification.

Deadline: 25th February, 2024.

How to Apply: Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the email.