Customer Service Officer at LEAM Consulting

LEAM Consulting – Our client in the Agro Allied sector is looking for appropriate applicants to fill the role below:

Title: Customer Service Officer

Location: Moniya, Ibadan – Oyo

Employment Type: Full-time

Job Brief

• Inter relating with customers, carrying out marketing activities as the case might be.

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• HND, B.Sc in Marketing, Public Administration, Mass Communication or Business Administration
• Maximum of 3-5 years Working experience
• Excellent communication skill
• Must be fluent in English and Igbo (Hausa is an added advantage)
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters

Other requirements:

• Marital status: Married
• Age range: 28-40 years
• Gender: Male/Female

Deadline: 29th February, 2024.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.