Customer Service Officer at Regain Hope Properties Limited

Regain Hope Properties Limited is a pioneering real estate firm that was formed with the goal of redefining industry standards and being a shining example of excellence. Established this year and officially registered, we are driven by a strong desire to transform the real estate landscape. Our foundation is based on a fundamental principle: to be the best in the business.

Title: Customer Service Officer

Location: Eneka, Port Harcourt – Rivers

Employment Type: Full-time

Job Description

• A Customer Service Officer in a real estate company plays a crucial role in ensuring positive interactions with clients and maintaining a high level of customer satisfaction. Here are some suggested job functions for a Customer Service Officer in a real estate company:

Responsibilities
Client Communication:

• Respond promptly to client inquiries through various channels, including phone calls, emails, and in-person meetings.
• Provide information about available properties, pricing, and other relevant details.
• Address client concerns and resolve issues in a timely and effective manner.

Property Tours and Showings:

• Coordinate property tours and showings for potential buyers or tenants.
• Ensure that clients receive accurate and detailed information about the properties they are interested in.

Documentation and Record Keeping:

• Assist clients in completing necessary paperwork and documentation.
• Maintain accurate and organized records of client interactions, transactions, and property details.

Follow-up:

• Conduct follow-up communications to gather feedback after property showings or transactions.
• Keep clients informed about the progress of their transactions and address any concerns they may have.

Customer Education:

• Educate clients about the real estate process, market trends, and relevant regulations.
• Provide information on financing options and connect clients with mortgage brokers if necessary.

Conflict Resolution:

• Handle customer complaints and conflicts professionally, aiming for satisfactory resolutions.
• Work with other departments or team members to resolve issues that may arise during the buying or renting process.

Market Research:

• Stay informed about the local real estate market, including property values, trends, and competitor activities.
• Provide clients with relevant market information to assist them in making informed decisions.

Administrative Support:

• Assist with administrative tasks such as scheduling appointments, preparing documents, and maintaining office organization.

Feedback Collection:

• Collect and analyze customer feedback to identify areas for improvement and enhance the overall customer experience.

Collaboration with Sales and Marketing Teams:

• Work closely with the sales and marketing teams to ensure consistent messaging and effective promotion of properties.
• Provide insights from customer interactions to contribute to marketing strategies.

Continuous Learning:

• Stay updated on industry regulations, market trends, and best practices in customer service.
• Overall, a Customer Service Officer in a real estate company plays a pivotal role in creating positive client experiences, fostering long-term relationships, and contributing to the overall success of the business.

Qualifications

• Interested candidates should possess relevant qualifications with 3-5 years experience.

Salary

• N50,000 – N300,000 / Month.

Deadline: 22nd April, 2024.

How to Apply: Interested and qualified candidates should send their Application Letter and CV to: [email protected] using the Job Title as the subject of the email.