Customer Service Officer at Togetherway

Togetherway is an indigenous holding company with a diverse portfolio of interests in various sectors of the Nigerian economy. Our areas of focus span across logistics, e-commerce, and beyond. As company builders, we are passionate about investing in challenges and seizing opportunities for growth and development. By identifying promising ventures and providing strategic investments, we aim to foster innovation and create sustainable businesses. With our expertise and resources, we support and nurture these ventures, helping them thrive in their respective industries. Togetherway is committed to driving positive change and contributing to the economic advancement of Nigeria.

Title: Customer Service Officer

Location: Lagos

Responsibilities

• Respond promptly and effectively to customer inquiries via various communication channels, including phone, email, and live chat.
• Assist customers in resolving product-related issues, billing inquiries, and general concerns while maintaining a professional and courteous demeanor.
• Provide accurate and comprehensive information about our products and services to customers, ensuring they have a clear understanding of features, benefits, and pricing.
• Handle customer complaints and escalations, striving for a quick and satisfactory resolution while adhering to company policies and procedures.
• Document customer interactions and maintain detailed records of inquiries, comments, and actions taken to facilitate effective follow-up and future reference.
• Collaborate with other departments, such as sales and technical support, to address customer needs and provide relevant solutions.
• Stay up-to-date with product knowledge, industry trends, and customer service best practices to continuously improve service quality.
• Identify opportunities to enhance the customer experience and provide feedback to the management team.

Requirements

• B.Sc / HND in a relevant field of study is required
• Previous experience in a customer service role, preferably in a fast-paced environment.
• Excellent communication skills, both verbal and written, with a strong command of the English language.
• Ability to empathize with customers and maintain a calm and professional demeanor, even in challenging situations.
• Strong problem-solving skills and the ability to think quickly on your feet to provide effective solutions.
• Proven ability to multitask, prioritize, and manage time effectively to meet customer service targets.
• Proficient in using customer service software, CRM systems, and other relevant tools.
• A positive attitude and a genuine desire to help customers, coupled with a passion for delivering exceptional service.
• Flexibility to work in shifts, including evenings, weekends, and holidays as required.

Deadline: 31st August, 2023.

How to Apply: Interested and qualified candidates should send their to: [email protected] using the Job Title as the subject of the mail.

Note: Only shortlisted candidates will be contacted.