Customer Service Officer (Lead Closing Expert) at Alexis Philip

Job Overview

• Our client is seeking a dynamic and results-driven Customer service officer that specializes in Leads Closing to join our team.
• The ideal candidate must understand digital products and experience with onboarding of clients to a digital platform.
• As a Leads Closing Specialist, you will be responsible for converting leads into registered and active partners.

Key Responsibilities

• Proactively contact and follow up with potential clients from various lead sources
• Achieve at least 75% on target of active leads monthly.
• Guide clients through the entire onboarding process and follow up regularly to ensure task completion.
• Build and maintain strong relationships with clients to ensure satisfaction and delivery on target.
• Address client inquiries and concerns promptly and professionally.
• Manage online community of clients to ensure task completion daily.
• Provide exceptional customer service.

Requirements

• OND, HND, BSc Degree
• At least 1 year experience as a customer service representative, leads closer or similar role.
• Excellent communication and interpersonal skills.
• Ability to build and maintain relationships with clients.
• Strong negotiation and problem-solving skills.
• Highly motivated with a results-oriented mindset.
• Proficiency in the use of Office and CRM software.