Company Info
Large organization
DrugStoc
200 + Employees
DrugStoc is a technology-driven platform facilitating pharmaceutical access and distribution, effectively linking pharmaceutical product manufacturers with healthcare providers across sub-Saharan Africa. Established in 2015, our clientele encompasses hospitals, pharmacies, clinics, and nursing homes. Operating as an omnichannel solution, we eliminate hurdles for licensed healthcare professionals seeking authentic and cost-effective medication options, ensuring the right treatment is readily available for their patients.
Title: Customer Service Officer – Order Fulfillment
Location: Ojota, Lagos
Employment Type: Full-time
Job Description
- Respond to customer’s calls and messages relating to order processing
- Process and fulfil orders from all channels.
- Generation of Quotations and Proforma invoices for clients and sales reps upon request.
- Order confirmation and cancellation.
- Respond to product enquiry request from all channels.
- Tracking of orders from internal operations processes to delivery in conjunction with operations.
- Onboarding and verification of new clients
- Complaint resolution.
Requirements
- Ideal candidates are Pharmacy technicians, Graduates of Pharmacology, and other related fields.
- One (1) to two (2) years work experience in a Community Pharmacy
- Detailed product knowledge to enable cross-selling across product categories.
- Must have flair for the health industry.
- Other relevant experience in the pharmaceutical sector is an added advantage.
Deadline: 31st October, 2023.
How to Apply: Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject of the mail.