Company Info
Global Rainbowbird Partners – Our client, a quick service restaurant, is recruiting to fill the position below:
Title: Customer Service Relationship Manager
Location: Ikeja, Lagos
Employment Type: Full-time
Job Summary
- Our client is hiring a customer service representative to manage customer queries and complaints.
- You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
- To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements and Skills
- Minimum of National Diploma.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Salary
N50,000 – N60,000 monthly.
Deadline: 12th May, 2023.
How to Apply: Interested and qualified candidates should send their Resume and Cover Letter to: [email protected] using the Job Title as the subject of the email.