Company Info
Mid sized business
Aestheticon Health Care Limited
1 to 50 Employees
Aestheticon Health Care Limited holds a distinguished position as a leading clinic specializing in plastic and aesthetic procedures. Our reputation is founded upon our ability to provide exceptional surgical and non-surgical treatments, setting a benchmark for excellence in the field.
Title: Customer Service Representative
Location: Abuja (FCT)
Employment Type: Full-time
Job Description
- Respond promptly and courteously to customer inquiries through various channels, including phone, email, live chat, and social media.
- Inform customers about discounts and special offers
- Provide customer feedback to your manager
- Stay up-to-date with new products/services
- Develop an in-depth understanding of our services and products.
- Escalate complex cases to appropriate teams and follow up to ensure satisfactory resolution.
- Document customer interactions, feedback, and inquiries for reference and analysis.
- Collaborate with other teams to ensure customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate priority issues to the appropriate department.
Requirements
- Bachelor’s Degree in a related field.
- Minimum of 2 years of experience in a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Proficient with MS Office suites.
- Excellent phone etiquette.
Deadline: 23rd August, 2023.
How to Apply: Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject of the mail.