Company Info
Large organization
Aldelia Group
200 + Employees
Aldelia Group – Our client operates an online shop catering to diverse Fashion and High-Tech needs. They boast an extensive range of products, including but not limited to Men & Women’s Fashion, Mobile Phones, Computers, Electronics, Home Appliances, and more. With the convenience of online shopping, they ensure these items are delivered right to your doorstep.
Title: Customer Service Representative
Location: Lagos Mainland, Lagos
Employment Type: Contract
Onsite work mode: Monday – Friday
About the Role
- We need a call-centre based customer service representative to handle customer enquiries and complaints, in a way that is reflective of our luxury brand.
- Reporting to the customer service supervisor and manager, working in our dynamic customer service team.
Responsibilities
- Communicate with customers, answer queries and resolve problems
- Build strong relationships with customers and promote our brand
- Handle and resolve customer complaints with understanding and diplomacy
- Provide product and service recommendations based on customer needs
- Process telephone orders and complete customer transactions
- Understand and convey technical product information to customers
- Advise on company information and processes, as well as deals and promotions
- Utilise the internal customer management software to track all order processes
Requirements
Essential:
- Exceptional verbal communication skills
- Excellent people skills and the ability to build relationships with customers
- Strong problem-solving abilities and the desire to create positive customer experiences
Preferred:
- 1-2 years of experience in a phone-based customer service role is an added advantage.
- OND, HND, or B.Sc Qualification required.
Deadline: 19th May, 2023.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.