Customer Service Representative at Bbtskincare

Bbtskincare is a well-known beauty brand that focuses in the production of carefully developed skincare products for all skin types as well as skin correction to help you achieve your desired skin objective.

Title: Customer Service Representative

Location: Lekki, Lagos

Employment Type: Full-time

Job Description

• Respond to customer inquiries via phone,email or chat in a courteous and timely manner.
• Knowledge of principles and process for providing customer service. This includes; customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Contribute to development and customer satisfaction of the company and work with the team to strategically execute main goals which is growth.
• Collaborate with other departments to escalate and resolve complex customer problems.
• Maintain accurate records of customer interactions,transactions and inquiries in our CRM system.
• Stay knowledgeable about products/services, pricing and company policies to provide accurate information.
• Collect, monitor, Handly and resolve customer complaints and issues with empathy,professionalismand maintain a high degree of client satisfaction.
• Participate in review meetings to identify and track opportunities for improving client satisfaction.
• Assist in recommendation to customers offline and online to enable them achieve their desired goal.
•  Uphold our company’s commitment to delivering exceptional customer experiences.

Ideal Candidate

• Candidates should possess HND / Bachelor’s Degrees with 2 – 4 years relevant work experience.
• Pay strong attention to details; no minute detail is lost.
• Strong problem solving and decisionmaking abilities
• Selling is not your problem; you can sell ice to Eskimo.
• You are willing to research and acquire knowledge; you know your job well and can generate results.
• You always work to get the best end of the deal. Life for you is a winwin.
• Ability to work in a fast paced environment and handle high call volumes.
• Proficiency in using CRM software and other customer service tools.
• Excellent time management and organisational skills.
• Proficiency in using microsoft office suite
• Proven Experience as a customer service representative.

Salary

• N120,000 – N150,000 Monthly.

Deadline: 19th January, 2024.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.

Note: Candidates residing around Lekki / Ajah and its proximity are encouraged to apply.