Customer Service Representative at Bons Industries Limited

Bons Industries Limited has been incorporated since 1989 as a limited liability company to carry on business as a manufacturer of various types of high quality bakery materials and food ingredients. Importer of Bakery materials and Food ingredients, overseas manufacturers agent and Distributor of general goods

Title: Customer Service Representative

Location: Agbara, Ogun

Employment Type: Full-time

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and Skills

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should send their CVs to: [email protected] using the Job Title as the subject of the mail.