Company Info
Mid sized business
Bons Industries Limited has been incorporated since 1989 as a limited liability company to carry on business as a manufacturer of various types of high quality bakery materials and food ingredients. Importer of Bakery materials and Food ingredients, overseas manufacturers agent and Distributor of general goods
1 to 50 Employees
Bons Industries Limited has been incorporated since 1989 as a limited liability company to carry on business as a manufacturer of various types of high quality bakery materials and food ingredients. Importer of Bakery materials and Food ingredients, overseas manufacturers agent and Distributor of general goods
Title: Customer Service Representative
Location: Agbara, Ogun
Employment Type: Full-time
Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and Skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should send their CVs to: [email protected] using the Job Title as the subject of the mail.