Company Info
Mid sized business
1 to 50 Employees
Bricklane Consulting Limited, a recruitment consulting firm, is recruiting suitably qualified candidates to fill the position below:
Bricklane Consulting Limited, a recruitment consulting firm, is recruiting suitably qualified candidates to fill the position below:
Job Title: Customer Service Representative
Location: Chevron, Lagos
Employment Type: Full-time
Responsibilities
- Manage customer queries and complaints
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- Ability to stay calm when customers are stressed or upset.
- Proven customer support experience or experience as a Client Service Representative.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
Application Closing Date
3rd July, 2024.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
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