Customer Service Representative at Catering Utensils Rentals

Catering Utensils Rentals takes great pride in being a premier provider of top-quality utensils for diverse events and occasions. Whether it’s weddings, parties, or corporate gatherings, we offer an extensive selection to cater to our customers’ requirements. Our dedication to excellence and ensuring customer satisfaction has established us as a trusted partner in the industry.

Title: Customer Service Representative

Location: Lagos

Employment Type: Full-time

Background

• Are you passionate about providing exceptional customer service? Do you enjoy helping people find the perfect solutions to their needs?
• If so, we have the perfect opportunity for you to thrive and make a significant impact in the exciting world of utensils rentals!

Responsibilities

• As a Customer Service Representative, you will be the face of our business and play a crucial role in ensuring our customers have a positive and memorable experience.

Your responsibilities will include:

• Customer Assistance: Interact with customers via phone, email, and in-person to understand their utensil rental requirements, provide information about our products and services, and assist with any queries or concerns.
• Order Management: Process rental orders, track inventory availability, and ensure timely delivery or pickup of utensils as per customers’ preferences.
• Problem Resolution: Address customer complaints and concerns promptly, working diligently to find fair and effective resolutions while maintaining a positive attitude.
• Upselling and Cross-selling: Identify opportunities to upsell and cross-sell additional utensils or services to enhance the customer experience and maximize revenue.
• Product Knowledge: Develop a comprehensive understanding of our utensils inventory to make informed recommendations and help customers make suitable choices.
• Maintaining Records: Keep accurate records of customer interactions, transactions, and inquiries using our CRM system.
• Collaboration: Work closely with the store and logistics teams to ensure a seamless rental process and maintain excellent communication across all departments.

Requirements

• Customer Focus: A strong passion for providing outstanding customer service and going above and beyond to meet customer needs.
• Communication Skills:Excellent communication skills, both verbal and written, with the ability to articulate information clearly and concisely.
• Problem-Solving: A proactive problem solver with a patient and empathetic approach to handling customer issues.
• Organization: Detail-oriented and capable of managing multiple tasks efficiently in a fast-paced environment.
• Team Player: Collaborative and willing to work as part of a team to achieve common goals.
• Adaptability: Flexible and open to learning in a dynamic and ever-evolving industry.
• Tech-Savvy: Proficiency in using computers, CRM systems, and other office software.

Experience:

• Previous experience in customer service or a related field is preferred, but we welcome candidates with a passion for customer interaction and a willingness to learn.

Deadline: 18th August, 2023.

How to Apply: Interested and qualified candidates should Click Here to apply online

Note

• If you are enthusiastic about providing top-notch customer service and becoming an integral part of a thriving utensils rentals business, we want to hear from you! Please fill the form in the link.
• Your response plays a significant role in the interview process.