Customer Service Representative at ConSol Limited

ConSol is Nigeria’s leading supplier of Contact Centre Services and Business Process Outsourcing (BPO) Customer Management Solutions (CMS). Building Bridges, Creating Opportunities is our business vision as part of our efforts to provide customer management solutions. Our mission is to “establish customer-centric service standards through synergy, trust, and excellence in a way that increases the profitability of our stakeholders.”

Title: Customer Service Representative

Location: Oshodi, Lagos

Employment Type: Full-time

Job Duties / Responsibilities/ Accountabilities

• Handle customer complaints or enquiries via telephone, emails or text messages.
• Provide customers with needed information and support
• Make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Utilize computer technology to handle high volume of calls
• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
• Adherence to call script and call centre policies.
• Compile reports.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.