Company Info
Large organization
CWAY Group - In 1999, Mr. Onest Che formed CWAY Group, a Foods and Beverage firm in Nigeria, and persistently devoted these investments to improving people's lives.
200 + Employees
CWAY Group – In 1999, Mr. Onest Che formed CWAY Group, a Foods and Beverage firm in Nigeria, and persistently devoted these investments to improving people’s lives. Since then, CWAY has focused on consumers’ health and other high-quality luxury items. CWAY became a major force as a high employer of labour and the market leader in the manufacture of drinking water and the beverage investment industry in Nigeria following two decades of fast expansion.
Title: Customer Service Representative
Location: Abuja
Description
- We are currently seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.
- As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, ensuring their queries and concerns are promptly addressed.
- This is a fantastic opportunity for someone who is passionate about the food and beverage industry and enjoys helping people.
Responsibilities
- Responding to customer inquiries and resolving their complaints or issues in a timely manner
- Providing product information and recommendations to customers
- Processing orders, cancellations, and returns accurately and efficiently
- Maintaining customer account information and updating it as necessary
- Collaborating with other departments to ensure excellent customer service and timely resolution of customer concerns
- Assisting in the development and improvement of customer service processes and procedures
- Handling customer feedback and escalating complex issues to senior management as needed
Requirements
- Previous experience in a customer service role, is an added advantage
- Excellent communication skills, both verbal and written
- Strong problem-solving ability and a solution-oriented mindset
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Flexibility to work evenings, weekends, and holidays as required
- Proficient in using customer service software and Microsoft Office Suite
- Strong attention to detail and accuracy in data entry
Salary Range
- N50,000 – N100,000 / Month
Deadline: 22nd December, 2023
How to Apply: Interested and qualified candidates should forward their CV to: [email protected] using the Position as the subject of the email.