Customer Service Representative at eMedicStore

eMedicStore is an online pharmaceutical and medical product marketplace. We use technology to provide consumers with innovative, convenient, and inexpensive online goods and services. We recognize the significance of the supply chain in providing great healthcare. We are motivated by the desire to make healthcare more inexpensive and accessible.

Title: Customer Service Representative

Location: Lagos

Employment Type: Full-time

Job Overview

• As a Customer Service Representative at eMedic Technologies, your primary focus is to ensure an exceptional user experience for our diverse clientele, including patients, healthcare professionals, and pharmacies. This role requires a proactive approach to addressing inquiries, offering guidance, and promoting eMedic’s wide range of products and services.

Responsibilities and Duties

• Promptly address and resolve customer inquiries via phone, email, and chat.
• Maintain a comprehensive knowledge of eMedic’s products and services.
• Proactively identify and pursue potential leads using both traditional and innovative strategies.
• Conduct targeted outreach to engage potential prospects, utilizing innovative research methods and tools.
• Expertly guide potential leads through the sales funnel, leveraging strategic communication and engagement tools for optimal conversion.
• Assist customers in navigating and utilizing the eMedicStore platform.
• Collaborate with the sales and technical teams to resolve product or service-related issues.
• Document customer interactions, feedback, and resolution steps.
• Provide personalized recommendations to customers based on their needs and preferences.
• Stay updated with the latest healthcare product range updates and changes.
• Escalate complex issues to the relevant department for timely resolution.
• Facilitate the onboarding process for new customers, ensuring they understand the platform’s functionalities.
• Participate in training sessions to enhance product knowledge and service skills.
• Work closely with the team to develop new strategies for enhancing the customer experience.
• Identify common customer challenges and propose potential solutions to management.
• Conduct customer satisfaction surveys and gather feedback.
• Contribute to the creation of customer support resources, such as FAQs and tutorial videos.
• Collaborate with the marketing team to communicate promotions and offers to customers.
• Attend team meetings and workshops to align with company goals and strategies.
• Offer insights on potential improvements based on customer feedback.
• Maintain customer confidentiality and adhere to data protection regulations.
• Ensure all interactions align with eMedic’s mission and core values.

Qualifications and Skills

• A degree in Business, Communications, or a related field.
• Over 2 years of experience in e-commerce customer service or a related role.
• Proficiency in CRM systems and customer service software.
• Strong problem-solving and interpersonal communication skills.
• Comprehensive understanding of the healthcare and pharmaceutical industry.
• Ability to multitask and handle high-pressure situations gracefully.
• Fluency in both written and spoken communication.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.