Customer Service Representative at Fibre Hub

Fibre Hub is a telecommunications and information technology services firm. We provide a variety of business solutions aimed at increasing our clients’ efficiency and production. Over the years, we have been able to discover and develop competencies in analysing and understanding business processes, cost drivers, and operational glitches that cause inefficiencies and issues in organisations. We have a wide range of customised business solutions developed to answer our clients’ specific telecommunications difficulties, providing the organisation with the necessary competitive advantage in today’s market.

Title: Customer Service Representative

Location: Ogba – Ikeja, Lagos

Employment Type: Full-time

Responsibilities

• Open and maintain customer accounts by recording account information.
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintain clients’ accounts by processing customer adjustments.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Prepare product or service reports by collecting and analyzing customer information.
• Contribute to team effort by accomplishing related results as needed.
• Manage large amounts of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/team sales targets and call handling quotas.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Go the extra mile to engage customers.
• Resolve customer complaints via phone, email, mail or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Suggest solutions when a product malfunctions.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered
• Compile reports on overall customer satisfaction.

Requirements

• Candidates should possess OND / HND / B.Sc Degrees with 2 – 4 years relevant work experience.

Salary

• N55,000 – N70,000 Monthly.

Deadline: 11th March, 2024.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.