Customer Service Representative at Food Restaurant – George Houston Resources Limited (GHR)

George Houston Resources Limited (GHR) – Our client, a leading Finger Food Restaurant located in Magodo GRA, Shangisha, Lagos, is recruiting suitably qualified candidates to fill the position below:

Title: Customer Service Representative

Location: Magodo Phase II, GRA, Lagos

Employment Type: Full-time

Job Description

• Manage large amounts of incoming calls
• Take orders form Instagram and whatsApp
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail, or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Handle product recalls
• Attempt to persuade customer to reconsider other products
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction

Qualification and Requirements

• HND / B.Sc in any discipline
• Minimum of 3 years customer service experience
• Smart and intelligent
• Good Communication Skill
• Social media savvy
• Female.
• Age – 25- 30 Years.
• Must reside around Magodod, Ketu and their environs.

Salary

• N60,000 monthly.

Deadline: 20th August, 2023.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using “Customer Service Representative” as the subject of the mail.