Customer Service Representative at Graceland Concept

Graceland Concept is a reputable consulting firm specializing in talent acquisition for organizations aiming to elevate their operations to new heights. With our extensive experience in the field of recruitment, we offer comprehensive services to identify and attract vibrant and qualified individuals who can contribute significantly to our clients’ organizations. We understand the critical role that skilled and talented staff play in driving success, and we leverage our expertise to source and select candidates who align with our clients’ specific requirements. Our goal is to provide tailored solutions that not only meet immediate recruitment needs but also contribute to long-term organizational growth. At Graceland Concept, we are dedicated to delivering exceptional recruitment services that help our clients thrive in today’s competitive business landscape.

Title: Customer Service Representative

Location: Ogba, Lagos

Employment Type: Full-time

Job Description

• We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• High School Diploma, General Education Degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Salary
N120,000 – N150,000 / month.

Deadline: 29th September, 2023.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.