Customer Service Representative at GUO Transport Company Limited

GUO Transport Company Limited, established in 1980, is a part of G. U. Okeke & Sons Ltd. A well-known company in the transportation sector and one of the major providers of intercity and interstate transportation, covering over 200 locations in Nigeria and West Africa with a modern, ecologically conscious fleet.

Title: Customer Service Representative

Location: Ajah, Lagos

Employment Type: Contract

Duration: Mondays to Sundays with one day off every week

Morning Shift: 5:00am-1:30 pm

Afternoon shift: 1:00pm-8:00pm

Role / Responsibilities
Transport:

• Check and validate all passenger payments for tickets/luggage and issue boarding passes.
• Ensure proper documentation and prompt treatment/handling of all customer tickets inquiries.
• Handle collection and processing of payment for all customers. (i.e. passengers or cargo/courier service clients).
• Ensure proper and up to date documentation of all customer payments and reconcile with the Finance team.
• Handle boarding announcements and communication of other exceptions promptly to all passengers.
• Ensure feedback is communicated to customers within agreed and set timelines.
• Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error-free and well-informed interactions.
• Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.
• Demonstrate innovation and creativity in the execution of all duties.

Requirements

• Interested candidates should possess a Bachelor’s Degree / HND in relevant field with 1 – 3 years work experience.

Salary

• N60,000 – 65,000 monthly.

Deadline: 30th January, 2024.

How to Apply: Interested and qualified candidates should Click Here to apply online

Note: The candidate must be resident at Ajah, Lagos state.