Customer Service Representative at HTSF Global

HTSF Global was founded with a clear vision: to transform the Agriculture sector by delivering excellence in goods and services through technology.

Job Title: Customer Service Representative

Location: Kado, Abuja (FCT)

Employment Type: Full Time

Job Summary

• HTSF Global is seeking a motivated and friendly Customer Service Representative to join our team.
• The ideal candidate will be responsible for providing top-notch customer service and support, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues and complaints efficiently and effectively.
• Provide detailed information about products and services.
• Assist customers with order placements, returns, and exchanges.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve complex customer issues.
• Follow up with customers to ensure their issues are resolved.
• Identify and escalate priority issues as needed.
• Stay up-to-date with product knowledge and company policies.

Requirements

• Bachelor’s Degree.
• Proven customer service experience, preferably in a call center or retail environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively.
• Proficiency in using computers and customer service software.
• Positive attitude and a strong work ethic.
• Ability to work flexible hours, including evenings and weekends.

Application Closing Date
30th July, 2024.

Method of Application
Interested and qualified candidates should send their CV and cover letter to: [email protected] using the Job Title as the subject of the mail.