Customer Service Representative at ICS Outsourcing

ICS Outsourcing is Nigeria’s pioneer Human Resource Outsourcing Company. We are on a mission to provide world-class human resource solutions, using experts while creating value for our shareholders and opportunities in the community. Our vision is to be the most valuable Business Support Solutions Partner to our Clients throughout Africa and beyond.

Title: Customer Service Representative (Female)

Location: Ikeja, Lagos

Employment Type: Full-time

Job Description

• We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
• Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
• Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Requirements

• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus (Cosmetics)
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• BSc/HND in any descipline
• Not more than 30 years of age.

Deadline: 5th August, 2024.

How to Apply: Interested and qualified candidates should send their CVs to: [email protected] using the Job Title as the subject of the mail.