Company Info
Mid sized business
1 to 50 Employees
Ileoja Marketplace is a leading company with operations across diverse sectors, including eCommerce, Real Estate, Business & Tech Education, Farming and more. Our innovative culture allows students to engage in meaningful projects while developing their professional skills.
Ileoja Marketplace is a leading company with operations across diverse sectors, including eCommerce, Real Estate, Business & Tech Education, Farming and more. Our innovative culture allows students to engage in meaningful projects while developing their professional skills. We are based in Ibadan and offer a supportive work environment where you can gain practical experience while contributing to real-world business operations.
Job Title: Customer Service Representative
Location: Ibadan, Oyo
Employment Type: Full-time
Job Summary
- We’re seeking a dedicated Customer Support Representative to join our team and ensure smooth order processing and delivery management.
- The ideal candidate should be detail-oriented, professional, and an excellent communicator who can ensure a seamless experience for our customers.
Responsibilities
- Order Confirmation: Verify customer orders through calls or messaging apps to ensure accuracy.
- Delivery Coordination: Follow up with delivery agents to confirm timely and successful deliveries.
- Customer Communication: Provide customers with timely updates on their orders, including delivery schedules or any changes.
- Record-Keeping: Maintain accurate records of orders and deliveries for easy reference.
- Feedback Reporting: Relay common customer feedback and delivery issues to management to improve service.
Requirements
- Smart Appearance: Must dress professionally and represent the brand’s image.
- Excellent Communication Skills: Outgoing, with the ability to communicate confidently and effectively.
- Browsing Phone with WhatsApp: Required for communication with customers and delivery agents.
- Proactive & Detail-Oriented: Ability to manage multiple orders and handle follow-ups efficiently.
- Age Requirement: Must be 18 years or older.
Salary
N50,000 – N80,000 monthly.
Benefits:
- Monthly Salary: Competitive monthly salary with performance-based incentives.
- Skill Development: Gain valuable experience in customer support, order processing, and logistics.
- Growth Opportunities: Potential for growth and promotion within the company based on performance.
- Professional Environment: Work in a supportive, goal-driven team that values communication and customer satisfaction.
Application Closing Date
30th November, 2024.
How to Apply
Interested and qualified candidates should:
Click here to apply online