Customer Service Representative at Intimate Toy

Job Description

• Communicate with customers via phone, email, and chat
• Receive phone calls and reply to messages
• Converse and convert customers through all our social media platforms including WhatsApp, Instagram, Twitter, Google My Business, and any other social platform we are present on.
• Attend to Walk-in and Online customers.
• Use pictures and videos of our products to convince customers
• Take pictures and videos of our products for marketing to customers
• Do presentation videos of products and how to use
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Receive and process customer orders
• Generate sales and close Transactions.
• Post on our social media accounts
• Act as the face of the company
• At least 2 years of relevant work experience in customer service
• OND/HND/B.Sc in any discipline
• Readiness to learn.
• An energetic, happy, and playful personality is preferable
• Excellent communication and presentation skills
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Track record of over-achieving quota
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, organize, and prioritize work
• Proficiency in all social media platforms
• Proficiency in Microsoft Word, and Excel.

Deadline: Not Stated

How to Apply: Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.