Company Info
Lady Biba is a fashion brand that produces ready-to-wear corporate clothings. We are a fashion brand dedicated to making women standout as Lady Bosses in a classy and unique way.
Title: Customer Service Representative
Location: Okota, Lagos
Employment Type: Full-time
Job Description
- We are looking for a Customer Success Representative to provide excellent customer service and meet sales quotas for our business.
- Candidates with strong communication skills who can make customers feel welcome with a skill of closing sales will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.
- Ultimately, you will ensure that all customers that visit any of our social media platforms get prompt response to all their enquiries and are satisfied.
Responsibilities
- Respond to customers’ questions and concerns and provide answers or responses.
- Provide accurate information (e.g. product features, pricing and after-sales services).
- Conduct price and feature comparisons to facilitate purchasing.
- Cross-sell products and Provide information about products and services.
- Provide excellent customer service (especially during peak times).
- Take orders, calculate charges, and process billing or payments.
- Review customer accounts and make changes, if necessary.
- Handle returns or complaints.
- Record details of customer contacts and actions taken.
- Inform customers about discounts and special offers.
- Provide customer feedback to your manager.
- Stay up-to-date with new products/services.
Requirements
- B.Sc in Marketing or related field is a plus.
- 2 – 5 years proven work experience as a Customer Success Representative or similar role.
- Knowledge of social media platforms, especially instagram.
- Knowledge of the admin part of shopify and wordpress.
- Understanding of the retail sales process.
- Familiarity with consumer behavior principles.
- Knowledge of data entry using goggle sheets.
- Basic math skills.
- Track record of achieving sales quotas.
- Excellent communication skills, capable of building trusting relationships.
- Ability to perform in fast-paced environments.
- Must be living around Okota and environs.
Deadline: 17th May, 2023.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.