Customer Service Representative at Lextorah Education Group

Lextorah Education Group is West Africa’s largest eLearning and Edtech group, partnering with top-ranked universities and organisations to deliver a broad range of job relevant programs designed to give every ambitious learner a path to achievement. Our advanced marketing, recruitment, support, and analytics technology and services platform is a single-point solution for outstanding teaching and learning

Title: Customer Service Representative

Location: Lagos

Employment Type: Full-time

Job Description

• We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Deadline: 11th June, 2024.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note: Only candidates that resides in Yaba and its environs should apply.