Company Info
At MFB Solutions, We offer spectrum of services such as Consultancy, Oil and Gas, finance planning and management. We work with clients of all sizes Whether you are a start up or a more established company, we begin the process by listening closely to the specifics of your needs and learning about your culture, philosophy and goals.
Title: Customer Service Representative
Location: Ikeja, Lagos
Employment Type: Full-time
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- High School Diploma, General Education Degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Salary
N200,000 – N300,000 monthly.
Deadline: 30th March, 2023.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as subject of the mail.