Customer Service Representative at Monmartt

Monmartt is an all-encompassing resource for newborns and toddlers. We provide a fantastic selection of things for newborns, infants, and toddlers. Our goal is to guarantee that we satisfy all of our clients’ demands through effective customer service in accordance with our policy and procedures. We understand our clients’ demands, and our experience and research allow us to respond to those needs with current goods. We also offer advice to our first-time mothers. We provide items at incredible costs in accordance with the appropriate quantity and quality.

Title: Customer Service Representative

Location: Adeniji – Lagos Island, Lagos

Employment Type: Full-time

Description 

• Attend to customers online via various platforms.
• Answer phone calls.
• Maintaining a positive, empathetic and professional attitude towards customers at all times.
• Acknowledging and resolving customers’ complaints.
• Processing orders, forms and requests.
• Keeping records of customers interactions, transactions, comments and complaints.
• Ensuring customer satisfaction.
• Handling order fulfillment by ensuring orders are delivered on time.
• Handling third party logistics.

Requirements

• Interested candidates should possess a Bachelor’s Degree, HND or OND in relevant fields with 1 – 3 years work experience.

Working Hours:

• Mondays to Saturdays: 8:30am to 7pm – Adeniji Branch
• Sundays: 12:00pm to 06:00pm. (Yaba Branch)
• 6 Off days in a month including 2 Sundays.

Salary

• N40,000 – N70,000 monthly.

Deadline: 10th January, 2024.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.