Customer Service Representative at NAFDAC Certified Healthy Food Processing Company

We are a NAFDAC Certified healthy food processing company specializing in the production of 100% Natural nut butters, free from additives, and available in delightful creamy flavors. Additionally, we offer an extensive selection of Imported whole nuts, seeds, and dry fruits that are rich in Fiber, healthy fats, and plant protein, catering to the daily nutritional needs of consumers.

Title: Customer Service Representative

Location: Lagos

Employment Type: Full-time

Job Brief

• We are looking for a Customer-oriented Service Representative to act as a liaison between us and our customers.
• Provide product / services information, handling enquiries and resolve any emerging problems that our customer might face with accuracy and efficiency.
• Other duties for this role will include managing third party courier companies and day to day routine tasks execution.

Job Description

• Manage large amounts of incoming inquiries via social media chats and furfilling customer orders and website orders
• Generate sales leads for follow ups
• Identify customers needs and give accurate product recommendations
• Take the extra mile to engage customers to achieve sales conversion
• Build sustainable trust with customer by providing accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and chat handling quotas
• Handle customer complaints,and provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution
• Follow communication procedures, guidelines and policies.

Requirements and Skills

• Minimum of HND / B.Sc in a Business related degree
• Must have 1 – 3 years proven customer service experience or strong phone contact handling skills and active listening
• Living within Ajah, Badore and its environment is compulsory
• Familiarity with basic tools like Microsoft tools, Google dos and Sheets
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Working Hours:

• Monday to Friday: 8 – 6PM
• Saturday: 8 – 2PM.

Deadline: 25th August, 2023.

How to Apply: Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using “Customer Service Representative” as the subject of the mail.

Note: Applicants living in Ajah preferably.