Company Info
Mid sized business
Naji Realties is a leading hospitality and real estate company in Nigeria, dedicated to providing exceptional services and experiences that exceed our customers' expectations. With a strong presence in Abuja and Lagos, our experts are passionate about delivering top-notch solutions in property development, management, and hospitality.
1 to 50 Employees
Naji Realties is a leading hospitality and real estate company in Nigeria, dedicated to providing exceptional services and experiences that exceed our customers’ expectations. With a strong presence in Abuja and Lagos, our experts are passionate about delivering top-notch solutions in property development, management, and hospitality.
Job Title: Customer Service Representative
Location: Lagos Island, Lagos
Employment Type: Full-time
Job Summary
- We are seeking a friendly, patient, and professional Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and ensuring their needs are met.
- Your main goal will be to resolve customer inquiries and issues in a timely and efficient manner, while also promoting our brand and building strong customer relationships.
Responsibilities
- Answer customer calls, emails, and chats in a prompt and professional manner
- Listen actively and empathetically to customers, understanding their concerns and needs
- Provide clear and concise solutions, resolutions, and explanations to customers
- Resolve customer complaints and issues in a fair and timely manner
- Document customer interactions and updates in our system
- Collaborate with internal teams to resolve complex customer issues
- Stay up-to-date on product knowledge and company information
- Meet and exceed customer satisfaction and performance targets
Requirements
- Bachelor’s Degree in Social Sciences or equivalent required
- Must reside on Lagos Island (Ikate)
- Minimum of 2 years of customer service experience preferably in a hospitality industry
- Excellent communication, listening, and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong patience, empathy, and understanding
- Proficiency in computer software and technology
- Ability to work varying shifts, including evenings and weekends
Salary
N70,000 – N80,000 Monthly.
Application Closing Date
31st July, 2024.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.