Customer Service Representative at Peopleplusng

Peopleplusng provides exceptional HR support that empowers businesses to succeed. We’re committed to delivering tailored solutions that meet the unique needs of each client, from recruitment and talent management to compliance and risk management.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• We are seeking to hire a creative and resource individual as a Customer Service Representative.
• The ideal candidate will be the first point of contact for our clients, providing exceptional service, scheduling appointments, and promoting our services.

Key Responsibilities

• Greet clients warmly, answer phones, respond to DMs and emails.
• Schedule appointments, manage bookings, and maintain accurate records.
• Provide information on services, treatments, and products.
• Handle client concerns, resolving issues promptly.
• Process transactions, and manage point-of-sale systems.
• Collaborate with staff to ensure a seamless client experience.
• Upsell and cross-sell services, promoting special offers.
• Confirm appointments, and send reminders.
• Follow up with clients post-treatment to ensure satisfaction.
• Promote membership programs and loyalty rewards.

Requirements

• Minimum of a Bachelor’s degree in communications or any relevant field.
• 2-3 years of customer service experience. Experience in the Healthcare industry is an added advantage.
• Excellent communication, and interpersonal skills.
• Customer-centric and result-oriented.
• Intermediate Microsoft Office skills, and familiarity with CRM/ERP software.
• Excellent selling and negotiation skills.

Salary
N180,000 – N250,000 Monthly.

Application Closing Date
10th November, 2024.

Method of Application
Interested and qualified candidates should send their CVs and Cover Letter to: [email protected] using the Job Title as the subject of the mail.