Company Info
Softhill is a leading company in Human Resource Management, dedicated to providing innovative solutions and exceptional service to our clients. We are committed to leveraging data-driven insights to drive our strategic decisions and enhance our business performance.
Softhills is a leading company in Human Resource Management, dedicated to providing innovative solutions and exceptional service to our clients. We are committed to leveraging data-driven insights to drive our strategic decisions and enhance our business performance.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lagos
Employment Type: Full-time
Requirements
- A degree in any relevant field
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Providing introductory information to prospective and new customers
- Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
- Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases
- Letting patrons know about additional products or services that might benefit them
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Escalating queries and concerns, when necessary
- Troubleshooting common issues with products or services
- Requirements
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Female needed for Gender balance
- Only people staying on the island will be considered.
Salary
N80,000 – N100,000 monthly.
Application Closing Date
30th September, 2024.
How to Apply
Interested and qualified candidates should send their CVs to: [email protected] using the job title as the subject of the mail.