Customer Service Representative at Superflux International Limited

Superflux International Limited is a company based in the United Kingdom. The high prevalence of false, forged, and parallel cheques in the banking sector was the primary impetus for Superflux International Limited’s business concept. Today, Superflux is the primary provider of cheques to Nigeria’s main banks. We also provide secure and communicative print solutions to a diverse variety of businesses in Nigeria and beyond Africa, including those in the manufacturing, entertainment, and education sectors, as well as government institutions.

Title: Customer Service Representative

Location: Lagos

Employment Type: Full-time

Responsibilities

• Upsell and cross-sell products to increase revenue and enhance the customer experience.
• Provide product information, answer questions and address customers’ concerns.
• Make outbound calls to potential customers who have shown interest in our products.
• Assist customers promptly, addressing their needs, enquiries and concerns with professionalism and a friendly demeanor.
• Develop strong relationships with customers.
• Provides satisfactory response to customer’s request/enquiries on products.
• Close sales over the phone, achieving or exceeding monthly sales targets
• Maintain a positive and professional attitude, even in challenging situations.
• Resolve issues as they arise and ensure customer satisfaction.
• Gather and relay customer feedback to Management to improve product offerings and customer service.

Requirements

• Candidates should possess HND / B.Sc Degrees in Marketing or related fields with 2+ years relevant work experience.
• Excellent sales and negotiation skills, with the ability to close sales and meet targets.
• Strong communication and interpersonal skills, with the ability to build rapport with customers over the phone.
• Friendly and approachable demeanor with a genuine desire to assist customers.
• Strong ethical and professional conduct when handling sensitive customer information.
• Ability to work independently and as part of a team in a fast-paced environment.
• Basic computer skills, with experience in CRM software
•  Proven working experience as Customer Service Representative.

Deadline: 13th October, 2023.

How to Apply: Interested and qualified candidates should send their Curriculum Vitae to: [email protected] using the Job Title as the subject of the mail.