Customer Service Representative at Trevari International Limited

Trevari International Limited presents Dollarshop by Trevari, Abuja’s premier shopping destination that offers a cost-effective shopping experience right at your fingertips. We bring you a wide range of products, including the latest technology, leading designer brands, and stylish stores, all conveniently accessible from the comfort of your home. At Dollarshop by Trevari, we are dedicated to providing you with easy access to the world’s finest products, ensuring that you can enjoy a seamless and affordable shopping experience. With our diverse range of offerings, we aim to meet the needs and desires of our valued customers, making us the go-to destination for all your shopping needs in Abuja.

Title: Customer Service Representative

Location: Abuja (FCT)

Duties and Responsibilities

• Maintaining a positive, empathic and professional attitude towards customers at all times.
• Generating sales leads that develop into new customers.
• Managing incoming calls and handling customer inquiries adequately.
• Build sustainable relationship and trust with customer accounts through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Act as a liaison, providing services information, answering questions and resolving any emerging problems customers may face.
• Identifying and assessing customer needs to achieve satisfaction.
• Keeping up-to-date records of customer’s transactions.
• Communicating and coordinating with colleagues where necessary.

Performance Indicators

• Familiarity with CRM systems and practices.
• Ability to multi-task, prioritize and manage time effectively.
• Client satisfaction.
• Customer orientation and ability to respond/ adapt to different types of customers.
• Compliance with policies and procedures.

Education

• Bachelor’s Degree / Higher National Diploma

Experience:

• 1-2 years customer service experience.
• Relationship Management/ Customer Service Management.
• Good knowledge of the Abuja business environment.
• Business fluency in Hausa/ Fulani.

Key Competency Requirements:

• Good written/ oral communication skills
• Customer relationship management
• Objection handling skills
• Good team player
• Good negotiation skills
• Articulate and analytical
• Good knowledge of Microsoft Office packages (Excel, Power point, Word).

Deadline: 12th July, 2023.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Note: Only shortlisted candidates will be contacted.