Company Info
Mid sized business
Willers Solutions Limited
1 to 50 Employees
Willers Solutions is a dynamic business management solutions company that operates at a rapid pace, providing a range of valuable services to corporate organizations. Our presence spans across diverse sectors of the economy, and our team comprises well-trained and sector-specialized consultants. As an indigenous firm, Willers Solutions Limited is committed to offering a cutting-edge value proposition aimed at maximizing value for our clients.
Title: Customer Service Representative
Location: Lagos
RESPONSIBILITIES
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
REQUIREMENTS
- A bachelor’s degree in Art, Marketing, Finance, or a related field.
- Must be knowledgeable in the use of QUICKBOOKS.
- A minimum of 2 years customer service experience.
- Excellent interpersonal, verbal, and written communication skills.
- Excellent customer service and sales skills.
- Excellent phone and presentation skills.
- Proficiency in Microsoft Office, CRM, and sales software programs.
Deadline: Aug 30, 2023
How to Apply: Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.