Customer Service Representative at Yaphi Tech Nigeria Limited

Yaphi Tech Nigeria Limited is a Leading Lifestyle brand, essentially created to provide great quality products, from luxury wristwatches, bags, make-up, sneakers, home and electronic appliances, at affordable prices.

Job Title: Customer Service Representative

Location: Ikeja, Lagos

Employment Type: Part-time

Job Description

• We are seeking a dedicated and personable Customer Service Representative to join our team. As the first point of contact for customers, you will be responsible for providing exceptional service and support, ensuring customer satisfaction at every touchpoint.

Key Responsibilities

• Answer customer inquiries via phone, email, or live chat, resolving issues promptly and professionally.
• Provide information about products, services, policies, and procedures.
• Troubleshoot customer issues, escalating more complex matters to appropriate departments when necessary.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
• Handle returns, exchanges, and complaints in accordance with company policies.
• Stay up-to-date with product knowledge and service offerings.

Qualifications

• Interested candidates should possess a Bachelor’s Degree with 1-3 years experience.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment.
• Prior customer service experience is a plus, but not required.
• A positive, patient, and empathetic demeanor.

Benefits and Salary

• N70,000 – N80,000 / Month and performance-based incentives.
• Professional growth and development opportunities.
• Friendly and supportive team environment.

Application Closing Date
31st December, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Position and Location as the subject of the mail.

Note: If you are passionate about helping others and enjoy providing outstanding service, we encourage you to apply!