Customer Service Representative & Logistics Officer at GUO Logistics

GUO Logistics, formerly known as Guber Express Courier Services and a subsidiary of our parent firm, GUO Transport Co., is a logistics company with a rich history. With over ten years of industry experience, we have altered how our clients access logistics in Nigeria and beyond.

Title: Customer Service Representative & Logistics Officer

Location: Owerri, Imo

Employment Type: Contract

Job Description / Responsibilities

• Greet and assist walk-in customers in a friendly and professional manner.
• Provide information about our logistics services, pricing, and delivery options.
• Answer customer inquiries about parcel registration, collection, and general logistics processes.
• Efficiently register parcels into the system ensuring accuracy in customer details, parcel specifications, and delivery instructions.
• Verify customer identification and collect necessary information for the registration process.
• facilitate the smooth and secure collection of parcels by verifying customers’ details and providing the correct parcels.
• Ensure adherence to parcel release protocols and document any deviations.
• Address and resolve customer concerns issues or complaints promptly and professionally.
• Collaborate with the other unit to resolve issues and provide feedback to improve service quality.
• Handle cash transactions accurately, securely issuing receipts, and maintaining an organized cash register.
• Adhere to company policies and procedures related to financial transactions.
• Collaborate with Central Processing Station (CPS) and Resolutions teams to ensure timely and accurate parcel deliveries.
• Assist in managing station logistics, including organizing parcels for dispatch and tripping.
• Stay informed about updates in logistics processes and share relevant information with the team.
• Provide exceptional service to our walk-in customers, The responsibilities revolve around efficiently registering and collecting parcels, addressing customer inquiries, and ensuring a seamless customer experience at our station.

Requirements

• Interested candidates should possess a Bachelor’s Degree or HND in relevant fields with 1 – 3 years work experience.
• The candidate must be a resident of Owerri, Imo state.

Work Schedule:
The work schedule for this job role is as stated below:

• 5:30 am-1:30 pm (morning shift)
• 1: 00pm-8:00 pm (Afternoon shift)
• Mondays to Sundays with one day off every week.

Salary

• N55,000 – N60,000 monthly.

Deadline: 25th March, 2024.

How to Apply: Interested and qualified candidates should Click Here to apply online